Customer experience for
offline-first businesses.
Turn your customer interactions into insight. Customer feedback doesn’t get any easier than this.
It’s as easy as 1…
Turn your customer interactions into insight. Customer feedback doesn’t get any easier than this.
The customer rating is logged the moment they tap and the results are fed into your TRACX dashboard in real-time.
More than just a rating
Each rating is enriched with a wealth of data, giving you a deeper understanding of every customer’s experience.
- General rating
- Survey responses
- Survey entry method
- Compared to customers previous ratings
- Weather at time and place
Intelligent text analytics
TRACX reads and understands customer comments, looking for patterns, specific words and more to automatically serve actionable insight into key problem areas.
Know your customers better
TRACX automatically tracks returning customers, manages your customer data and provides you with a fully GDPR compliant customer experience platform.
- Export customer data
- Filter customers with a plethora of options
- Reward loyal customers
- Build brand ambassadors
Benefits.
Turn your customer interactions into insight. Customer feedback doesn’t get any easier than this.
Complete
After the first tap, a customer is remembered and tracked across all your posters for returning visits.
Rich
TRACX stores a wealth of information for each and every customer interaction.
Granular
See data about your busy periods, a top down view of the footfall in your business.
Simple
Download or order your poster and be ready to receive feedback in 90 seconds.
Effective
Our posters are the most effective method of achieving high quality, in-the-moment feedback from customers.
Safe
Our contactless technology keeps you, your staff, and your customers safe. We use state-of-the-art security to protect your data.
Get up and running in under 90 seconds.
TRACX is the fastest way for offline-first businesses to start collecting customer feedback and experience data.