Connecting the dots from offline interactions to online outcomes
Get web-grade analytics into your offline customer journey
Engage. Measure. Optimise.
Capture real-time feedback and data you can trust
TRACX provides built-in protections to prevent mischievous employees and random button mashers from spoiling your data.
- Smart rate limiting
- Fraudulent use detection
- Location-based verification
Understand the end-to-end customer journey
TRACX automatically tracks returning customers, safely manages customer data, and provides you with a fully GDPR compliant customer experience platform.
- Capture rich experience data from your customers
- Recognise and reward loyal customers
- Build brand ambassadors
Get actionable insights, without data scientists
TRACX can read and understand natural language at scale, automatically delivering actionable insights into key problem areas.
- Granular sentiment analysis
- Content similarity and grouping
- Full-text search
Stay ahead of the competition
TRACX helps your move ahead of your competitors by enriching each rating with a wealth of data, giving you a deeper understanding of every experience.
- General feedback and experience surveys
- Market research surveys
- Benchmark performance over time
Learn what your customers think, when they think it, and why
Combine survey and location data with consumer feedback to uncover valuable insights
Reducing customer effort leads to lower costs, higher satisfaction and better customer loyalty.
TRACX Customer Effort Score (CES) surveys enable you to measure the effort that customers feel when they interact with your business, monitor your CES scores in real-time, and take action to improve.
Let your customers tell you in their own words how they really feel.
Start by sending customisable TRACX Customer Satisfaction (CSAT) surveys and automatically receive real-time CSAT insights, so you can act on what matters to your customers, address frustrations before they cause problems, and grow your business with glowing reviews.
Using TRACX you can collect more accurate, more frequent customer feedback and get results fast.
Our Net Promoter Score® (NPS) system that combines all of the benefits of a survey tool, an NPS® dashboard, and a completely contactless solution for offline interactions. So you can understand what your customers really think – and act on it.
It’s the voice of the customer
working for you
From 1 to 50,000 locations, TRACX provides a single pane-of-glass view of your customer experience data.
Instantly available, GDPR compliant solutions for offline-first businesses.
EU/UK-based with safe, secure, and encrypted data storage.
ISO 27001 Compliant
Hosted in highly secure, ISO 27001 compliant cloud datacentres.
Security starts with good process and best practice – as well as encryption.
Flexible single and multi-tenant deployment options.
Avoid information siloes with simple team collaboration.
Role Based Access Control
Restrict account and data privileges by user role.
Reporting & Analytics
Get the data that helps you to demonstrate the ROI and value gained.
SLA and Support
Priority support guaranteed, with a 4-hour response time.
Single Sign On
Manage your users from a single, central directory.
The right solution at the right time, we integrate with the tools you already use.
Ensure compliance with a detailed trail of account activity.